Vision

"Winsource will be the Premiere Call Center recognized for its Top-Caliber Solutions operated in World-Class facilities by Competent and Happy Employees"

Mission

"Set the standards in business process outsourcing through empowered work force, state-of-the-art technology, well-developed customer-centric strategies and strong leadership."   


Core Values

• Service - We delight our customers by delivering quality customer service.
• Organization - We keep things simple, structured and clear
• Unity - We work as a team in an environment of transparency and trust.
• Reliability - We work as a team in an environment of transparency and trust.
• Commitment - We dedicate ourselves in the timely delivery of our commitments
• Excellence - We creatively seek ways to continuously improve, innovate, and deliver excellence in all aspects of our business.

Corporate Beliefs and Philosophy

• We must render the best service possible – and a bit more
• We must do all we can to develop the full potential of every individual in our organization
• We must be absolutely fair in all our actualization and dealings with the community, with clients and with everyone in our organization

Core Competencies

• Outbound and Inbound BPO Services
• CADD Services
• Software Development
• Gaming Development
• Recruitment Process Outsourcing
• Transcription Services
• Graphic Design
• Web Development

WinSource’s facilities are located in Metro Manila; the site of the recent explosive growth of offshore outsourcing. And rightly so, the Philippines represent a perfect balance of quality and economy. Our 370 workstations are situated meters away from Manila’s fibre loop. Building facilities include 24/7 card controlled access, 100% back-up power, redundant tele-communications, and convenient access

The centrepiece of WinSource’s technology platform is the Aspect® EnsemblePro with both inbound and outbound capabilities. The EnsemblePro unites automated call distribution (ACD), predictive dialing, interactive voice recognition (IVR), email, web chat, workforce management, call recording and quality management

Growth target is to expand contact center services by an additional 1,500 seats with a ramp plan starting 4th Quarter 0f 2008 through June 2010.  Target opportunities are inbound support campaigns for contact center services.  WinSource is also engaged into non-voice BPO legs such as CADD services, software development, gaming development, recruitment process outsourcing, transcription services, graphic design, web development and SEO.  Our target markets for expansion include US, Europe, Australia and New Zealand.